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IT & Test Environment Management 101

Introduction

IT & Test Environment Management is the act of understanding your cross-life-cycle IT environments and establishing proactive controls to ensure they are effectively used, shared, rapidly serviced and provisioned and/or deleted in a timely manner.

The diagram above outlines the fundamental steps and key activities involved in the holistic Environment Management Workflow. These steps are fundamentally chronological and are described in more detail below.


Organisational Modelling

Organisation Modelling helps you to understand and map your organisational & business objects and relate them back to your environments. These include Business Units (e.g. HR, Finance), Teams, and Processes etc.

Default Enterprise Location: Configuration Management / Add Data

 Important! Adding Organizational details is an essential “Getting Started” (Administration) Task. Complete this task before you commence your journey into other areas.

Organisational Modelling Workflow

Functions by Actors

Below is a list of organisational modelling functions as performed by each actor.


Environment Modelling

The IT Environment Management section of Enov8’s Environment Manager CMDB allows you to manage IT-centric configuration items such as IT Services, Systems, Environments, Instances, Components, and Interfaces.

Default Enterprise Location: Configuration Management / Add Data

Environment Modelling Workflow

Functions by Actors

Below is a list of environment modelling functions as performed by each actor.


Demand / Booking Management

Demand Management Overview

Demand management manages all aspects of projects and releases. You can request a project for a particular release, approve a project request, book environments for a project, or manage existing projects and releases.

Default Enterprise Location: Booking Management / Management

For more on releases, navigate to the Release Management 101 page.

Demand Management Workflow

Functions by Actors

Below is a list of demand management functions as performed by each actor.


Event / Planning & Coordination

Planning and Coordination helps you to manage Runsheets, events, batches, and visualize them in various event calendars.

Default Enterprise Location: Events Management / Management

Planning and Coordination Workflow

Functions by Actors

Below is a list of planning and coordination functions as performed by each actor.

Environment Managers & Project Managers

Service Management

Service Management allows you to manage all aspects of Service and Booking Requests. Users can create Services Requests and Booking Requests for their Projects.

Default Enterprise Location: Service Management / Management

Service Management Workflow

Functions by Actors

Below is a list of service management functions as performed by each actor.

Updated on March 25, 2019

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